COVID-19

As the coronavirus pandemic continues to evolve, we’re doing all we can to make sure our teams, marketplace, services and technology remain safe and we will continue to act in accordance with Government advice and guidance.

 

Our digital marketplace remains open and provides a safe, fast and convenient alternative to in-person sales. We have completed risk assessments for all sites and implemented relevant control measures to reduce risk and protect both staff and customers.

 

This page may be updated daily, so make sure you bookmark and check back for the latest news regarding our services.

 

Can I still buy cars from ADESA?

Yes. We are running sales safely through our online platform, ADESA UPSTREAM. Sales run until 2.pm each weekday along with our weekend sale which runs until Monday at 2.pm. Customers can also continue to secure a variety of ‘Buy Now’ vehicles at any time with ADESA UPSTREAM.

 

How do I view and secure a vehicle with ADESA UPSTREAM?

Simply log in to adesaupstream.co.uk. You can filter vehicles by ‘Live Auction’ or ‘Buy Now’. All vehicles displayed as ‘Buy Now’ can be secured instantly online.

 

Can I still enquire about a vehicle listed on ADESA UPSTREAM?

Yes. Simply click ‘Enquire’ and a member of our sales team will get in touch.

 

Is my account manager still available?

At present, your account manager may not be available. Please email sales@adesa.co.uk or call 0344 2255477 and a member of our team will be able to assist you.

 

Is vehicle transport available?

Yes. We can provide transport within the UK mainland for a fixed fee of £125 + VAT. We are currently experiencing a high demand for our transport services. As such, we ask that customers temporarily allow time for potential delays during this period.

Please contact customer.services@adesa.co.uk with any transport queries.

 

Am I still able to collect cars purchased from ADESA?

Yes. Collections are available by appointment only. We have limited time slots available, so if you wish to self-collect you must contact the site at least 24 hours in advance.

To book your collection time slot, please contact:
ADESA Newbury – newburyoperations@adesa.co.uk
ADESA Doncaster – doncasteroperations@adesa.co.uk

Please note that your vehicle will be sanitised after it is moved from storage in preparation for collection. Our staff will always strictly adhere to social distancing guidelines at our sites.

 

What happens if I miss my collection time slot?

It is essential that you follow our new process to ensure an efficient and safe vehicle handover. If you miss your time slot we will do our best to book you another one, however we cannot guarantee that you will be able to collect your vehicle.

 

ADESA’s priority is to prevent the spread of coronavirus COVID-19 and ensure employee and customer safety comes first. We will continue to act in accordance with Government advice and guidance to help minimize the risk of exposure. In the current climate things are changing quickly and we will continue to keep you informed of any new changes to our procedures.

Get in touch for more information