Service Desk Manager

Overview

Do you want to be part of an international online success story?

Do the terms ambition, open minded and integrity match with your personal competencies?

Are you process oriented and constantly thinking in terms of optimization?

ADESA Remarketing Ltd is seeking a Service Desk Manager to join our IT team. As Service Desk Manager you manage our Daily Operations department including 1^st and 2^nd line. You coach and develop the Service Engineers and report directly to the IT director.

Who is ADESA?

ADESA is part of KAR Global, a worldwide market leader of remarketing and technology solutions for vehicles.

With offices in the UK & 5 European countries (Belgium, Italy, Netherlands, Germany and France), ADESA connects Lease & rental companies, OEM’s, fleet owners, car traders and dealers seamlessly with buyers in more than 50 countries all over Europe through an online auction platform. The headquarters of ADESA UK is located in Chester and ADESA Europe headquarters is located in Tienen in Belgium.

In a rapidly growing and evolving company like ADESA we are looking for result oriented people, who can make the difference in our growth scenario. People who take ownership and deliver the high-quality requirements. In return you will get an attractive salary package, an open-minded, flexible culture and possibilities to develop your talents.

Duties and responsibilities

• You organize the daily operations and processes of your team
• You draw up and translate concrete SLA’s into SLA’s with suppliers in line with current policies
• You set up monitoring of the SLA’s and report this to the business
• You draw up objectives for your team members and conduct regular performance reviews
• You are the first point of contact for your department and escalation point for IT incidents/requests
• You set up problem management for recurring incidents
• You provide first line support and follow-up on tickets
• You purchase new IT equipment following our Purchasing Policy

Must haves

• You have minimal 5 years of relevant IT experience
• You have a first hand experience in managing a team
• You know how to motivate a team and develop their competences
• You like working in dynamic environments and can adapt to change
• You like taking initiative and give suggestions
• You have experience with working in an agile environment
• You have a strong analytical mindset with good communication skills
• You have excellent Windows Servers and networking skills
• You are fluent in English (written and spoken)